Privacy Policy
1. Scope
This Privacy Policy explains how SereneRidge Design Lab (“we”, “us”, “our”) collects, uses, and protects personal information when you access sereneridge.online, purchase modules, or interact with our support team.
2. Data We Collect
- Account data: name, email, password (stored as a hash), and optional profile preferences.
- Transaction data: purchased modules, billing address, and payment metadata processed by our payment partner.
- Usage data: pages visited, device/browser information, and interactions used to improve the learning experience.
- Support data: messages and attachments you send via the contact form.
3. How We Use Data
- Provide and maintain our services, including access to purchased modules.
- Improve content quality, navigation, and performance of the masterclass.
- Detect, prevent, and address security or technical issues.
- Communicate important updates, transactional messages, and support responses.
6. Security
We implement technical and organizational measures appropriate to the risk, including encryption in transit, access controls, and routine security reviews. No method of transmission or storage is 100% secure.
7. Retention
We retain personal data only as long as needed for the purposes outlined in this Policy or to comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your data, and to object to or restrict certain processing. To exercise these rights, contact us at [email protected].
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Policy from time to time. Material changes will be communicated via the site or by email.
11. Contact
Questions about this Policy? Contact us at [email protected] or +1 (415) 915-2046.